Some users can't establish the Cisco ASA VPN

	Home \| Net Issues \| Net How To \| Wireless \| Case Studies \| Articles \| Forums\| Services \| About Us \| Careers \| Quick Setup \| Contact Us\|

Some users can't establish the Cisco ASA VPN

Case 1: When some users try to establish a VPN in Cisco ASA, it keeps prompting for credentials. However, some users don't have this problem.

Troubleshooting: We found one of Domain Controllers was down. After restarting the DC, all users are able to access the VPN.

Case 2: The users can't establish the Cisco ASA VPN but the we can ping the VPN server IP address.

Troubleshooting: Reset ASA.

Case 3: The users can't establish the Cisco ASA VPN but the we can ping the VPN server IP address.

Troubleshooting: There is Peplink between the router and ASA. Rebooting the Peplink fixed the problem.